Returning a motorcycle bought online – your rights with us

Online and telephone bike purchases – changing your mind

Your right to return your bike if you bought it without visiting the dealership…

We’ve been trading as an established, family owned business for over 40 years.  If there’s a problem with anything you have bought then you have rights under the Consumer Rights Act, in the first instance we want to help make it right – call us and we can have a chat about any problems or concerns you have.

However, if you’ve simply changed your mind, and have bought the bike for personal use – and not in the course of your trade or business – then these are your rights :

These are additional rights which you have to return your bike if you have never seen the bike at our dealerships before you take delivery.  They do not replace your rights under the Consumer Rights Act for the quality of the motorcycle; or our wish to act in a decent, respectful way towards our customers at all times.

Please notify us in writing to our registered address in the event you have changed your mind. We must receive notification by 5pm on the fourteenth day following delivery, and we would suggest sending the notice on a signed for delivery service, and confirm this by either telephone or email at the address at the top of the website.

Write to: Bike cancellations, Newcastle Motorcycles Ltd, 195-199 Scotswood Road, Newcastle. NE4 7DD


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